Company Policies
SieTec Security Ltd is pleased to be able to offer customers on-line ordering with an extensive range of products in the specialised communications, security, nurse call and other fields.
Online Ordering and Pricing Details can only be accessed via Login and should you require this please e-mail or call us with your details so we can authorise your login details. Then you may order or get pricing whenever you wish.
We have provided a broad range of products to the industry, from large corporates to individuals. We pride ourselves on our Quality Products and Our Service, which have been and still are our goals and visions.
The SieTec Security Ltd online ordering offers you, our customers, the convenience of complete internet shopping with easy access to product details to assist you in your product choice.
As an innovative and consumer aware Company, we always appreciate any feedback on our products, web site and services, so e-mail us with your comments or if you are looking for a product that appears not to be available or you are uncertain where to find it, we will do our best to source or design and build viable products and systems to meet your needs.
Enquiries or Update Details Form
Directory:
TERMS AND CONDITIONS OF TRADE AND ACCOUNT APPLICATION
Please call for an Account Application and Terms and Conditions of Trade
Should there be any conflict between the contents of this page and our standard Terms and Conditions of Trade them the ruling in the Terms and Conditions of Trade in the linked pdf file apply. CURRENCY
ALL OUR PRICES ARE IN New Zealand Dollars: and exclude Goods and Services Tax (GST) 15.0% in New Zealand. International Customers: GST will not be added. Should goods be delivered from within your country or direct door-to-door from our New Zealand offices, then any local sales tax, duty, carriage etc.of the country of receipt is the responsibility of the purchaser. FIVE EASY ORDER OPTIONS
BY PHONEOpen hours are from 8 a.m. to 5 p.m. Monday to Friday, New Zealand time.
Free Phone 0800 883328 NZ only OR 64-9-5333101 from overseas.
ON LINE
You can send your order on-line any time of the day or night using site. Simply complete the order form, making sure you've completed all the necessary details and submit it on line.
BY FAX
Please print the order form, complete it and fax it to us - any time day or night on 64-9-5333103. Fax orders may be placed by requesting a proforma and prepaying or by account customers only. See below for Cash Customer information.
BY MAIL
Again simply print the order form, complete it and post it with a cheque or your account details to: Sietec Security Ltd., P.O. Box 18-156, Glen Innes, Auckland 1702, New Zealand.
ACCOUNT CUSTOMER
Please login using your assigned account and associated password. Confirm your pricing on required products and place your order. We will send them to the delivery address of choice and invoice them to your standard billing address. ON LINE
You can send your order on-line any time of the day or night using site. Simply complete the order form, making sure you've completed all the necessary details and submit it on line.
BY FAX
Please print the order form, complete it and fax it to us - any time day or night on 64-9-5333103. Fax orders may be placed by requesting a proforma and prepaying or by account customers only. See below for Cash Customer information.
BY MAIL
Again simply print the order form, complete it and post it with a cheque or your account details to: Sietec Security Ltd., P.O. Box 18-156, Glen Innes, Auckland 1702, New Zealand.
ACCOUNT CUSTOMER
Please login using your assigned account and associated password. Confirm your pricing on required products and place your order. We will send them to the delivery address of choice and invoice them to your standard billing address.
ON LINE
You can send your order on-line any time of the day or night using site. Simply complete the order form, making sure you've completed all the necessary details and submit it on line.
BY FAX
Please print the order form, complete it and fax it to us - any time day or night on 64-9-5333103. Fax orders may be placed by requesting a proforma and prepaying or by account customers only. See below for Cash Customer information.
BY MAIL
Again simply print the order form, complete it and post it with a cheque or your account details to: Sietec Security Ltd., P.O. Box 18-156, Glen Innes, Auckland 1702, New Zealand.
ACCOUNT CUSTOMER
Please login using your assigned account and associated password. Confirm your pricing on required products and place your order. We will send them to the delivery address of choice and invoice them to your standard billing address. PAYMENT
Non Account Customer Payments by direct debit, or by cheque are accepted, and you may order by e-mail, mail, fax, or phone. Separate Terms and Conditions of Sale apply as per documents held by Account Customers.
Overseas orders must be prepaid by Telex Transfer (TT) or Bank Draft in New Zealand Dollars. ORDERING GOODS ON INDENT
When ordering goods on indent we have set a new policy of a 30% Deposit for account holders and a 50% Deposit for non account holders. This is because once we have set the order in course for production we are unable to cancel the order and in fact we pay for the order upfront for non stock items. Therefore as we make have to make a commitment on our supplier we need an order commitment in return. Please enquire as to if this applies to your purchase.
Also with items that are on indent there may be some cases where Minimum Order Quantities may apply.
Your order will be processed upon receipt.
New Zealand Customers: If the goods are in stock at the time of purchase, the gods will be despatched the same day. You can expect your order to arrive at your door overnight in most instances. All of our deliveries are made either by New Zealand Courier or Main Freight to the Street address you specify. They are dispatched by Signature Required Service. If you are not available when the courier calls, a card will be left in your letterbox so you can arrange a suitable delivery time with them. Our Courier and Insurance charge is as per our freight details shown on the site.
International Customers: Freight will depend on the weight of the product and the country of destination. We will e-mail you with the final order price before charging your credit card. Menlo (Emery World Wide) or UPS are used for this service unless otherwised specified.
Freight Charges: All goods under $200.00 + GST invoice
value will be charged frieght. Oversize, heavy or special transit items may also
be charged freight.
We endeavour to keep our on-line site as up to date as possible, however we sometimes cannot accurately forecast customer demand. Should you order a product that we cannot supply, you will be notified as soon as possible. With regards to payment, if you are paying by credit card, you will not be charged for any products on backorder until they are dispatched to you. For security reasons, however, all cheques are banked on receipt. Your payment will be refunded should you cancel your backorder.
International Customers: If your order contains an item that is out of stock, we will contact you for instructions on whether you wish your order to be despatched as is or whether you wish to wait for the back ordered product. GUARANTEE
Every product in our on-line site is covered by a 30-day right-of-return. If, for any reason you are not completely satisfied with your purchase, just return the goods to us in their original packaging and condition. We will be happy to replace it, exchange it, or refund your money less the 15% restocking fee.
Any Panasonic products incurr a $40.00 restocking fee per item which we ourselves have to pay the supplier in New Zealand to return unwanted items.
Personalised Products:
Because personalised products have been customised to suit your requirements, we cannot accept returns, unless of course an error has been made on our part. If this should occur, please contact us immediately and we will ensure that it is put right promptly
PRODUCT WARRANTY
All of our products a covered by a standard factory return to base warranty. The warranty does not cover misuse and abuse or any damage caused by mother nature. We provide guidelines if and when required to assist installers in avoiding problems caused by mother nature. If we do not have a specific guideline available for the application we would be only to happy to assist you by phone and possibly convert the outcome in to a new guideline.
The guidelines given make us in no way liable for any damage that may be incurred from outside influences that are beyond our control, including mother nature.
Where warranty is stated by the manufacturer we offer a return to base warranty as describe above.
Where no warranty is stated by the manufacturer we offer a 1 year return to base warranty as describe above. Second hand or ex demo equipment are not covered by the warranty however a warranty period can be negotiated per sale.
Return to base is considered as the manufacturers repair destination. Therefore all freight and customs charges incurred are chargeable and freight is not covered by the warranty.
RETURNS
All of our items are physically checked before despatch and leave our warehouse in good condition. If you receive your goods and they are damaged, please contact us immediately upon receipt. We will arrange for your goods to be repaired or replaced. All return goods must be shipped back to us at your cost. We will not accept product shipped back to us as C.O.D. Personalised products are non-returnable, unless there is an error on our part. All goods are subject to a 15.0% restocking fee unless otherwise advised.
The return period is within one month of date on the packing slip of the specific goods in question.
All Panasonic goods are subject to a minimum of a $40.00 + GST restocking fee.
Returns to:
Please call to get an RMA number for your return.
Sietec Security Ltd
7 Domain Rd
Panmure
Auckland
Onsite Support
Sietec Security offers onsite support. The following rates apply.
- Charge out rate $140.00 + GST per man hour
- Travelling time $65.00 + GST per man hour
- Travel Cost is Actual Cost + 10%
- Accomodation is Actual Cost + 10%
- Meals is Actual Cost + 10%
Please use our services as required.
Training Onsite or in your Offices
Again we offer both On and Off Site Training. NOTE: We have full training facilities in our Auckland office and it is of huge benefit to attend these sessions. If you are going to be in the Auckland area allow additional time so as you can attend a personalised session.
The following rates apply.
- 1st Training within a 50km radius of Auckland is free.
(This may include free trainings in areas outside of Auckland if we are visiting the area at the time).
- Subsequent training and Outside of Area
- Travel Cost is Actual Cost + 10%
- Accomodation is Actual Cost + 10%
- Meals is Actual Cost + 10%
Please use our services as required.
Please make use of our training as it is of benefit to yourselves (and us) as you are in the position of supporting our products in the field and this would result in satisfied customers, further referrals and sales.
Training in our Training Facilities in Auckland
PRIVACY
We often have specials or offer other products and services that we feel may interest our customers. To do this you may already be on our list or you can register on any of our web pages in the left hand column, so you may receive details of special offers from us in the future. However, should you prefer not to be contacted, please let us know and we will ensure that your name is withheld from these mailings. SieTec Security Ltd and it's staff do not disclose private information to any person or company.
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